Case Coordination
One coordinator keeps every step of your child’s journey organized — so you always know what happens next.
International pediatric care coordination
A Clearer Path to Pediatric Care in Cincinnati
When your child needs specialized care away from home, the process can feel overwhelming. Cincy Kids Bridge helps international families organize referrals, records, practical planning, and visa-support documentation with one clear point of contact.
- Free to start
- No medical records needed to begin
- 9Languages spoken by our team
- 2Business days to a first reply
- 1Coordinator for your whole journey
Independent serviceWe work for your family
Your case · Step 3 of 6
Referral coordination
- Records organized
- Coordinator assigned
- Provider review requested
What you can count on
Independent guidance
We work for your family — not for a hospital, airline, or agency.
Secure process
Public forms ask only for basics. Sensitive records move through a secure channel.
Family-centered coordination
One coordinator, one organized plan, one place to ask questions.
How we help
Support for every step of the journey
From the first question to the trip home, each service exists to take one worry off your list. Choose what you need — or let one coordinator handle it all.
Medical-Record Preparation
We help you gather and organize the records hospitals ask for, in the order and format reviewers expect.
Arrival Support
A personal airport welcome, transfers, and steady support throughout your family’s stay in Cincinnati.
- Provider Referral CoordinationWhen your case is ready, we route it to an appropriate provider and keep you informed during review.Learn more
- Visa-Document CoordinationAfter a hospital accepts your child, we help organize the supporting documents a visa application may require.Learn more
- Interpreter CoordinationWe help arrange interpretation support so language is never the reason a question goes unasked.Learn more
- 10coordination servicesSee what each one includes — and what it doesn’t.Explore all services
Why families choose us
No promises we can’t keep — and real help with the rest
We tell you what we can do, what we cannot do, and who actually makes each decision — before you commit to anything.
- One coordinator who knows your caseNo juggling departments, forms, and time zones alone.
- Plain-English updatesAt every stage you know what is happening and what comes next.
- Fees confirmed in writingEvery case is reviewed individually — before any paid work begins.
- Careful with your informationRecords are requested only through a secure channel — never by ordinary email.
Support in 9 languages
- English
- Español
- Français
- Italiano
- Deutsch
- Русский
- Türkçe
- 한국어
- 日本語
Your path forward
Six steps, explained honestly
No two cases are the same, but the road map is — including the decisions that are not ours to make.
Step 1: Begin with a secure inquiry
Share only the basic information needed for us to contact you.
Step 2: Prepare your child’s records
We help organize the records requested for professional review.
Step 3: Coordinate the referral
We route the completed case to an appropriate provider when possible.
Step 4: Receive the provider’s decision
The hospital or specialist independently decides whether to offer an appointment or treatment plan.
Step 5: Plan documents and travel
If accepted, we help coordinate available cost, appointment, and visa-support documents and practical travel needs.
Step 6: Prepare for arrival and follow-up
We help families understand the next logistical steps before, during, and after the visit.
Who decides what. Hospitals independently decide whether they can accept a patient. U.S. consular and border authorities independently decide visa and entry matters. Cincy Kids Bridge cannot guarantee either decision.
For international families
Built for families coming from abroad
Crossing borders for a child’s care raises questions most websites never answer. Our International hub walks through each one in plain English.
Two decisions, two decision-makers
- 1Hospital acceptance — decided by the hospital’s clinical team.
- 2Visa approval — decided by U.S. consular officers.
Specialties
Specialties we can help coordinate
We coordinate cases — we do not treat patients. Only a qualified provider can determine the right care for your child.
- Cancer & Blood Disorders
- Heart & Cardiovascular Care
- Neurology & Neurosurgery
- Rare Genetic & Metabolic Conditions
- Transplant Coordination
- GI, Liver & Intestinal Care
- Orthopedics & Rehabilitation
- Pulmonology, Airway & ENT
- Fetal, Neonatal & Congenital Care
- Immunology & Rheumatology
- Ophthalmology
- Other Complex Pediatric Needs
Before you share medical records
Please do not send medical records, diagnostic images, or passport scans through public forms or ordinary email. After we review your inquiry, we invite eligible families to a secure channel for sensitive documents.
This website is not for emergencies.
If a child may be experiencing a medical emergency, contact local emergency services immediately. In the United States, call 911.
Prefer to talk it through?
Request a call and a coordinator will reach out to arrange a time that suits you — wherever you are in the world.
Our team
The people who coordinate your journey
Coordinators, document specialists, and family-support staff who keep your case organized — and explain every step in plain language.
Maya Bennett
Managing Director
Omar Rahman
Director of International Patient Coordination
Natalie Chen
Senior Family Care Coordinator
David Carter
Financial Clearance & Sponsor Relations
Cincinnati guide
Landing in a new city should not feel like a second diagnosis
Airports, lodging near the hospital, weather, food, faith, and what to do in an emergency — our Cincinnati Guide covers the practical side of your stay, so you can focus on your child.
Common questions
Asked by almost every family
Straight answers to the questions families ask first.
Still have a question?Write to cases@cincykidsbridge.org — we reply within 2 business days.
Do you make hospital acceptance decisions?
No. Hospitals independently decide whether they can accept a patient. U.S. consular and border authorities independently decide visa and entry matters. Cincy Kids Bridge cannot guarantee either decision.
Are you part of a hospital?
No. Cincy Kids Bridge is an independent care-coordination service. We are not affiliated with Cincinnati Children’s Hospital Medical Center or any government agency, and we do not provide medical care ourselves.
When should I buy plane tickets?
Not yet. We encourage families not to buy nonrefundable travel until the hospital has accepted the case and the appropriate visa approvals are in place. Acceptance and visa approval are two separate decisions.
What does it cost?
Every case is different, so coordination fees are determined individually when we review your situation — and always confirmed in writing before any paid work begins. Hospitals provide their own estimates for medical care. We will never surprise you with hidden charges.
Free to start
Take the first step — it costs nothing to ask
Tell us how to reach you and what kind of help you are looking for. A coordinator will review your inquiry and explain the next steps. No medical records are needed to begin.