Contact
We answer real questions with real answers
Ask about our services, your situation, or how coordination works. If your question is about starting a case, the Start a Case form is the faster route.
This website is not for emergencies.
If a child may be experiencing a medical emergency, contact local emergency services immediately. In the United States, call 911.Please do not send medical records here
Do not send medical records, diagnostic images, passport scans, or other sensitive personal information through this form. If your case is eligible, we will invite you to a secure channel for documents.Direct contact
- Address
- 6809 Main St, Cincinnati, OH 45244, United States
- Business hours
- Monday–Friday, 9:00 AM – 5:00 PM Eastern Time (Cincinnati, USA)
- Response time
- We aim to respond within 2 business days.
Calling from abroad?
Dial your country’s international access code, then the U.S. country code +1, then the number. Messaging options for international families will be listed here when available.
Accessibility feedback
If any part of this website is hard to use with assistive technology, please tell us through this form (choose “Website or accessibility feedback”) — we treat these reports as a priority.