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Our services

Case Coordination

Case coordination is the heart of what we do. From your first inquiry to follow-up after you return home, one coordinator holds the full picture of your child’s case — so information does not get lost between hospitals, time zones, and inboxes, and you always know what is happening and what comes next.

What’s included

  • A named coordinator as your single point of contact
  • A written overview of your case plan and its current stage
  • Tracking of tasks, documents, and deadlines across all services you use
  • Regular status updates in plain English
  • Coordination between the family, providers, and other involved parties
  • Help understanding letters, forms, and requests you receive

What’s not included

  • Medical advice, diagnosis, or treatment of any kind
  • Decisions about hospital acceptance — those belong to providers
  • Legal or immigration advice
  • Guarantees about outcomes, costs, or timelines

Who it’s for

  • Families beginning an international care journey who want one organized process
  • Families already in the middle of a complex case who need help pulling it together
  • Sponsors or relatives coordinating on a family’s behalf, with proper authorization

Before we begin

  • A completed Start a Case inquiry
  • A parent or legal guardian able to authorize coordination
  • Agreement to share necessary information through our secure channel when invited

What to expect

How it typically works

Every case is different, and no step below carries a guaranteed timeframe — but the order stays the same.

  1. Initial review

    We review your inquiry and discuss your situation, goals, and constraints.

  2. Case plan

    Your coordinator maps out the steps that apply to your family and shares them in writing.

  3. Active coordination

    We move the case forward step by step, keeping you informed and answering questions along the way.

  4. Ongoing adjustment

    When a hospital decision, document, or travel reality changes the picture, the plan is updated with you — not around you.

About fees

Every case is different, so fees for case coordination are determined individually during the review of your case — and always confirmed with you in writing before any paid work begins.

FAQ

Common questions

Do I still talk to the hospital directly?
Yes, whenever the hospital needs to speak with you or requires your authorization. Coordination adds organization — it never removes your voice from your child’s care.
Can you speed up a hospital’s review?
No. We can make sure the case arrives complete and well organized, which avoids delays caused by missing information — but review timing belongs to the provider.

An independent service

Cincy Kids Bridge is an independent care-coordination service. It is not affiliated with Cincinnati Children's Hospital Medical Center or any government agency. We do not provide medical or legal advice and cannot guarantee hospital acceptance, treatment outcomes, visa approval, or entry into the United States.

Ready to talk about case coordination?

Start with a short inquiry — no medical records needed. A coordinator will explain how this service applies to your family’s situation.
Start a Case