International families · In Cincinnati
During Your Stay
For emergencies during your stay
If your child’s condition becomes urgent, call 911 or go to the nearest emergency department immediately. Contact the care team and your coordinator after your child is safe.Around your appointments
Keep the hospital’s contact for rescheduling saved in your phone; arrive early to navigate parking and check-in; ask for an interpreter for any conversation you want to be sure about; and ask questions until the plan is clear — good clinicians expect it.
When plans change
Treatment plans change — a test result, a new finding, a schedule shift. When that affects lodging, travel dates, or documents, we handle the practical dominoes: extending stays, changing tickets, updating letters.
Staying in touch
Your coordinator remains your point of contact throughout the stay — for questions, for changes, and for the moments when you simply are not sure who to ask. No question about logistics is too small.
Not sure what applies to your family?
Every case is different. Tell us your situation and a coordinator will explain which steps matter for you — honestly, and in plain language.